Shipping policy
SHIPPING:
5 business day turn around on all orders. Closed Christmas & NY. Please allow for COVID delays when calculating shipping times.
Our Shipping Rates have changed
Due to significant postal delays with COVID we have removed our 'non-registered' postage option & will now only offer registered and express options. This is so you have peace of mind knowing where you order is at all times with tracking details emailed to you at the time your order is shipped.
Regular unregistered post does not include tracking, if in the event your parcel is lost, we will not be able to track its whereabouts.
Registered post starts at $6.00 & Express ranges from $8-$12 depending on your total order quantity.
All items are shipped to you with a protective backing board to ensure your pieces arrive in perfect condition. We use sustainable, waterproof mailers to protect your order and encourage you to compost these at home.
All care is taken when packing your order to ensure your items are safe when leaving the Hello Petal studio. We are not responsible for any damages once your package has left our hands. If you have any issues with the quality of your package please contact us. All items are shipped using Australia post. In some instances a courier may be used.
Regular shipping can take up to 5-7 business days for you to receive your items depending on your location please allow for delays due to covid - VIC there are significant delays entering your state due to lockdown with post taking up to 13 business days.
Express shipping includes tracking. Shipping times vary depending on location. Metro areas 1-2 business days. Rural areas 2-3 days. COVID delays with express and we cannot guarantee your order will arrive within 1-2 business days.
For an estimated time frame please see Australia Posts website